Frequently Asked Questions

Who is The Shelby Group?

We provide a competitive edge through the innovative use of our people, processes and information technology.

What Can You Offer Our Company?

Value-added consulting and technology services are our specialty. Our breadth of experience gives us unique perspectives.

Who Are Your Customers?

Our customers are a diverse group. Our focus is on smaller to mid-sized companies that are looking to increase value.

How do I contact you?

You can contact us via e-mail at sales@shelbygroup.net. Our mailing address is: P.O. Box 36992, Birmingham, Alabama 35236

How do I login to the customer portal?

You will need a username and password to access the customer portal. If you have lost your username or password, please contact us at sales@shelbygroup.net

Are you a certified woman owned business?

Yes. The Shelby Group, LLC is certified by WBENC as a woman owned business.

If I contact you, how long will it take to receive a reply?

In most cases, you will receive a reply the same day.

I am in immediate need of support, can you help?

Yes. Please contact us via sales@shelbygroup.net and include your contact information. We will contact you shortly.

If I have a question about my invoice, who do I contact?

If you have any questions about your invoices, please log into the customer portal or contact your project manager.

How do I get a duplicate copy of my invoice?

I you need another copy of your invoice, you may obtain a copy through the customer portal, or through your project manager.

Are you hiring?

We are always looking for qualified candidates to join our team. If you are interested in learning more, please contact us at sales@shelbygroup.net

Is the Shelby Group, LLC a Certified Woman Owned Business?

Yes. The Shelby Group, LLC is certified by WBENC as a woman owned business.

Can I get a copy of your certificate?

Yes. Your account manager can assist you in obtain the required documentation to substantiate minority owned status.

Popular Topics

Online Support

If you are a current customer, please login to our customer portal for online support options.

Security & Privacy

Learn more about how we safeguard your security and protect your privacy.

About Our Company

The Shelby Group is an e-business Professional Services Firm that partners with clients to favorably manage the impact of new technologies throughout their organization.

Our Network

Contact Us

1 (205) 733-1159

You may contact us at the number above for all general inquiries.

Email Us

sales@shelbygroup.net

Contact information for all sales, information and billing inquires

Support

Technical Support

If you need support, please contact us at support@shelbygroup.net

More Instructions

Have a question? Need additional information?

If you have a question or would like to obtain additional information about how we can help, please complete the short form below. We will have someone answer your question(s) shortly.

About

The Shelby Group, LLC provides consulting and information technology services to small and mid-sized businesses.

Monthly Newsletter

Send us an e-mail to sales@shelbygroup.net if you would like to subscribe to our newsletter and stay up to date with the latest news.

Contact Us

P.O. Box 36992
Birmingham, Alabama 35236
Phone: +1 (205) 733-1159
Fax: +1 (205) 733-1159
Email: sales@shelbygroup.net

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